Cancellation Policy

Instruction for revocation

Right of revocation

You have the right to revoke this contract within a period of thirty days without giving reasons.

The period of revocation shall be thirty days from the date on which you or a third party designated by you has taken possession of the goods.

In order to exercise your right of revocation, you must inform us of Collasta GmbH • Gartenstraße 89 • 10115 Berlin • Germany •  Tel: +49 30 56838111 • E-Mail: service@collasta.com, by means of a clear statement (for example, a letter or e-mail sent by mail) about your decision to revoke this contract. You may use a sample revocation form, which is enclosed by us, but this is not required.

In order to maintain the revocation period, it is necessary that you send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of revocation

If you revoke this agreement, we will repay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery offered by us ) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the deadline of thirty days. You bear the cost of returning the goods.

 

The address for the return is:

Collasta GmbH • Wolfgang-Müller-Str. 16 • 50968 Cologne • Deutschland

In addition, you must only pay for a possible loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

 

Agreement for the exercise of the right of withdrawal

We make use of the possibility to impose the costs of the return as follows within the framework of the exercise of the statutory right of revocation as set out in the above instruction: You have to bear the regular costs of the return if the delivered product corresponds to the ordered.

– End of revocation –

 

Revocation form

The customer can have a sample revocation form displayed and downloaded here, but is not obliged to use this sample revocation form.

 

Exclusion of revocation right:

The right of revocation does not apply to distance sales contracts

– for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer,

– for the supply of goods, clearly tailored to the personal needs of the consumer,

– to deliver goods which are likely to spoil quickly or whose expiry date would be quickly exceeded,

– the supply of sealed goods which, for reasons of health or hygiene, are not suitable for return if their seal has been removed after delivery,

For the supply of goods, if they have been mixed with other goods indivisibly after delivery, or

– to deliver sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.